Still no return of escrow acct funds. In February, many TD Bank customers could not digitally access their accounts for more than a week despite careful planning and preparation for an upgrade by the bank. @AskSunTrust mobile deposit down? @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @SunTrust i have an issue with my account. Hi @SunTrust For assistance with your new SunTrust account, give us a call, 800.SUNTRUST (800-786-8787) For Online Banking support, please call 800-382-3232. Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. @SunTrust why is the business account login not working? @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. 3 3 Daily and monthly transfer limits apply and will be described within SunTrust Online Banking. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Published: 11/10/2020 10:09 a.m. By: downdetector.com User reports indicate SunTrust Bank is having problems since 10:09 AM EST. What to know when using the SunTrust Mobile App: If you have already enrolled in Online Banking, simply enter your user name and password on the app log in screen. @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. Please update social media if so, many unhappy customers. SunTrust. I already called and nothing was resolved. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? BOA SunTrust Citizens Chase Mon, 10/16/2017 - 5:35am - Anonymous. 2 SunTrust will never send unsolicited text messages. SunTrust digital access is down for all customers. Their customer service was very nice and accommodating. You have successfully signed off. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. @MizCamille Comment * Notify me when new comments are posted . Have been in line for drive-thru for over 30 minutes. Menu Main menu. Mortgage paid off 3 weeks ago. Check for overpayment generated 11/25, mailed 12/8. @GoAllInOrg We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. *SunTrust does not charge a fee for the use of SunTrust Mobile Banking. Can you please try. In January, customers at Capital One were charged multiple times for the same debit card transaction due to a software issue. Report SunTrust Down. Are you also affected? @carab1985 SunTrust Bank reports @AskSunTrust @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. Equal Housing Lender. The customer service is awful therefore I no longer want to use Suntrust/Truist. All systems are up & running with no issues being reported. what is your email, @business *I load both USA and Canada account Waited 15 minutes on hold. Via For reprint and licensing requests for this article. ^JW. Problems at SunTrust Bank Problems at SunTrust Bank. @buckbelue8 can hit it out of Suntrust park. I’ve been trying to mobile deposit a check for 2 days now...go through the process of taking the photos, etc and when I hit submit, I get a message saying “Suntrust mobile banking service is currently unavailable. Can you please try. It looks like the @SunTrust web site is broken... again. Call then cut off before I could speak to rep. @NOLACorvette Add new comment. 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. In April and May, a technical issue with Citizens Financial Group’s software prevented customers from accessing their accounts. @dagmit77 Contributor, The mobile banking app is down. @SunTrust i have an issue with my account. @Hillrraaay 2/3 working properly. Still no return of escrow acct funds. @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. @AskSunTrust Have been in line for drive-thru for over 30 minutes. © Ookla, LLC. Wells Fargo pledges to cut $8 billion in overhead. @jennypha_ (1/2) Hi, we are sorry to hear you are having issues with the SunTrust Mobile app. ... SunTrust Bank now Truist Bank, Member FDIC. Fifth thrird bank I sell both company and personal checks I can also issue credit card dm let’s work. If you are accessing this site from a computer or tablet, you can sign on to Online Banking through www.suntrust.com. SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. @SunTrust and @growfinancial why?! WTF?? This outage joins a recent spate of high-profile banking snafus this year due to system upgrades and technical glitches. To sign on to a different account, select from the options below. Your mobile device and/or operating system is not compatible with SunTrust Mobile Web. Facebook. We are apologetic to hear that you are unable to access your Mobile App services at this time. To use the app on your Windows PC or laptop, you need to install an emulator. @Hillrraaay 2/3 working properly. Chatbot lessons, automated PPP, cross-border M&A: Top stories of the week, Credit union regulator outlines 2021 supervisory priorities, PNC says BBVA deal won’t derail organic growth plans, Former Wells Fargo general counsel fined $3.5 million in OCC settlement. Can you please share with us what error message you are receiving? ?? We are apologetic to hear that you are unable to access your Mobile Banking services at this time. No call back as they have my cell#. Read further for details and other important information. @Guy726 @SunTrust Right??? Although SunTrust recently merged with BB&T to form Truist, it still operates as an independent bank, with branches in 11 Southeast states. The bank has been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. @AskSunTrust It says it’s unavailable. Mon, 11/09/2020 - 2:27pm - Anonymous. Verify your outbound calls and add your logo, name, location, and more to the mobile phone display. @Guy726 @SunTrust Right??? @Jessy2Noni Reassure customers that your call is legitimate with verification and enhanced mobile display. Is it enough? Be the first to know the next time SunTrust Bank goes down. It looks like the @SunTrust web site is broken... again. WTF?? 3 separate calls, for the same issue( which should be easy to fix) on hold for 15 plus minutes and then just disconnect me. I have been able to log on to Suntrust mobile banking once since Friday. Thankfully currently, we aren't showing any outages. The regional bank first posted notices to social media on Sunday at 8:24 a.m. that its mobile and online banking access were down. 4. They have just gotten awful, no customer service whatsoever. Weeks away from succeeding Michael Corbat, Jane Fraser said she’d consider streamlining some units or divesting others as part of her effort to kick-start return on equity. Login/Register; Mobile banking. In this day in age, customers expect to be able to do banking 24/7. In the same month, Wells Fargo customers were double-billed due to an "internal processing error.". @TheFieryGinger The customer service is awful therefore I no longer want to use Suntrust/Truist. If you do not already have a data plan with your wireless service provider, normal data rates will apply. If you do not already have the appropriate plan with your wireless carrier, normal text or data rates will apply. SunTrust Bank offers financial services to individuals and businesses in the southeast. K. W. b. L. A. Anyone else having issues?!?! The content of this field is kept private and will not be shown publicly. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. What are the Mobile Deposit limits? User ID: Password: Forgot your User ID or Password? Can you please share with us what error message you are receiving? The SunTrust Mobile App is optimized for your Android device and is specifically designed to provide quick and secure access to your personal accounts. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. I found some critical security issues on your website. Twitter @courtdough82 1/2 Good Sunday afternoon, SunTrust now Truist here. Via SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. Reports; Sites; Secondary menu. Mobile and browser banking logins are both failing, and you’ve clearly shut down your 1800 service line. By law, we are required to ask your consent to show the content that is normally displayed here. *I do credit card top up with or without online access I already called and nothing was resolved. Brilliant. @buckbelue8 can hit it out of Suntrust park. @AskSunTrust So can you address me where should I report these security issues? @AskSunTrust @SunTrust is mobile banking down? Both of my banking apps have been down since yesterday! All systems are up & running with no issues being reported. All systems are up & running with no issues being reported. “Our teams are working aggressively.”. Please try again.”. Browser Support (31) How do I delete cache and history in Google Chrome? SunTrust Bank’s online and mobile banking platforms are down due to a system upgrade that went awry, and the regional said it is unclear when customers will be able to access their accounts. The OCC had hit James Strother and other executives with civil charges a year ago in connection with the bank's phony-accounts scandal. Today’s worst customer service award goes to @suntrust. @AskSunTrust, Page last updated by I’ve typed the credentials but it’s not letting me in. @AskSunTrust @SunTrust is mobile banking down? The misconduct took place in a unit that served check-cashing businesses and was later shut down. How do you rate SunTrust Bank over the past 3 months? Just opened my acct last night and ready to close it today. Just opened my acct last night and ready to close it today. Bank officials said Tuesday that SunTrust is automatically refunding all ATM fees and other surcharges for use of non-SunTrust teller machines during the time when the system was down. @680TheFan, @SunTrust why is the business account login not working? Suntrust Mobile banking down. “Our teams are actively working to restore digital channels for our clients. Both mobile and online banking are down. We would recommend double-checking your network connection, clearing your cache/cookies, and verifying your credentials. Please try again.”. @KristinaBrents Leave a message in the comments. BOA SunTrust Citizens Chase @judgealexferrer @BankofAmerica I switched to SunTrust late last year and I’ve had no problems with them at all. SunTrust's online banking services went down on Sunday morning after a routine technical upgrade. ?? @SunTrust is online banking down? Enter your User ID and Password to sign on to Online Cash Manager. Site: SunTrust. What is a One-Time Passcode? 1 SunTrust does not charge a fee for the use of SunTrust Mobile Banking. @SunTrust and @growfinancial why?! We are apologetic to hear that you are unable to access your Mobile App services at this time. @RandoArcher @AskSunTrust mobile deposit down? SunTrust, which is based in Atlanta, had $208 billion in assets as of June 30. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. @business *I load both USA and Canada account This malfunction prompted BB&T Chief Executive Kelly King to post a video apology on Twitter. Simply install the mobile app on your Android or iOS smartphone to access the products and services offered on SunTrust Digital Banking. @AskSunTrust. It has branches in 11 states and the District of Columbia. @AskSunTrust It says it’s unavailable. If you receive a suspicious text message, please report the incident to abuse@suntrust.com. For account information, the bank … Today’s worst customer service award goes to @suntrust. If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. @AskSunTrust Absolutely not. @ianfarlow @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? Everyone else seems to be getting theirs. The ATM on Seminole Boulevard will allow no fee withdrawals but does not accept deposits with your SunTrust card pending full system integration as it is BB&T branded. Your name * E-mail * The content of this field is kept private and will not be shown publicly. Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties without express written permission. CEO Charlie Scharf’s long-awaited expense-reduction plan got a chilly reception from investors. The bank first reported its online banking systems were down on Sunday in a message posted to Twitter through its official account. Mobile Banking (90) How do I make a Mobile Deposit? Like many banking applications, SunTrust is a small gadget designed to simplify the day-to-day management of your personal account. If you don’t want to visit one of SunTrust’s physical branches, you can still do most of your banking from the mobile banking app or website. Call then cut off before I could speak to rep. @AskSunTrust I have tried to get a supervisor to help me solve a problem with Suntrust/Truist. We are apologetic to hear that you are unable to access your Mobile Banking services at this time. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. @SunTrust Your customer service center absolutely sucks. @AskSunTrust You would think that if we could fix the problem immediately and avoid having to jump through hoops, Suntrust would be willing to help. @cales157 Mortgage paid off 3 weeks ago. We were performing a normal system upgrade that experienced technical difficulty. I see no login form like there used to be, and clicking on the Sign On at the top of the page does nothing. SunTrust had $208 billion in assets as of June 30. -. Their customer service was very nice and accommodating. Thank you for banking with SunTrust, we appreciate your business! The only info I can find is people like me asking what is happening. SunTrust says its employees were working on an upgrade when the system went down. 2021-01-17T09:16:59-05:00. Help!!!! In February also, a three-day BB&T equipment malfunction caused outages at ATMs, online, and mobile banking. @brianmuddradio Don't you miss with your small business....long meetings with your CPA firm on how the Gov is soaking you and how to mitigate, or, like me this week...2 hours a day on the phone with Suntrust trying to figure out why their payroll doesn't work ? @thisiswhyichop For the last couple of months, I have been unable to log on to the mobile banking app for days at a time. ?? All systems are up & running with no issues being reported. Your name * E-mail * The content of this field is kept private and will not be shown publicly. Doesn’t even say the password/username is incorrect just keep reloading the same login page, @partofsydir @AskSunTrust King later revealed that the outage caused $15 million in lost revenue, $5 million in noninterest expenses, and, ultimately an investment of $300 million on a new data center to prevent a similar outage. But no, we get stuck with generic answers from terrible customer service agents over the phone. Cybersecurity remains a priority along with CARES Act compliance, flexibility for borrowers impacted by the pandemic and more. Both of my banking apps have been down since yesterday! Hi @SunTrust @SunTrust @AskSunTrust I need to speak with someone, but, my phone service is still disrupted from the Christmas morning issue, @jewelsoignoli ATLANTA, Ga. (WAVY) – SunTrust digital access remains down for all customers. @ftpxay But no, we get stuck with generic answers from terrible customer service agents over the phone. Both mobile and online banking are down. Financial Planning, American Banker. ?? Waited 15 minutes on hold. @SunTrust Your customer service center absolutely sucks. Check for overpayment generated 11/25, mailed 12/8. @AmberHot99 Add new comment. It has branches in 11 states and the District of Columbia. Do not under estimate him ? Doesn’t even say the password/username is incorrect just keep reloading the same login page, Somebody tell @SunTrust that its not a good look when a customer opens an account, then immediately cant do online banking because the website is down plus there are no Sunday tech reps. @HiloHIChadO @StephanieStarrC All systems are up & running with no issues being reported. I’ve typed the credentials but it’s not letting me in. They have just gotten awful, no customer service whatsoever. Check balances at checkout, transfer funds at the office, make deposits in your living room and more with SunTrust Bank. I found some critical security issues on your website. If you do not already have the appropriate plan with your wireless carrier, normal text and/or data rates will apply. Do not under estimate him ? Enter the code above * Enter the code without spaces. No call back as they have my cell#. Truist Wealth is a marketing name used by Truist Financial Corporation. The McLean, Va.-based company admitted that it failed to file suspicious activity reports even in cases when it knew about criminal charges against specific customers. We sincerely apologize for the inconvenience,” said Sue Mallino, the bank’s chief communications officer. For more information about SunTrust Bank, visit SunTrust.com Getting ready to hit the golf course soon⛳️ @HMason14 @DanMathewsATL @KeithIpp86 Who else is working? The bank posted on its website and social media accounts Sunday morning that all … @michaelpwilke The bank had been directing people seeking assistance to their local branch, ATM, or to call 800-SUNTRUST. Anyone else having issues?!?! The first message of the outage was posted Sunday morning. So can you address me where should I report these security issues? @AskSunTrust @680TheFan. Everyone else seems to be getting theirs. South African bank's approach to chatbots offers lessons for U.S. players; small lenders embrace automation for latest PPP round; flush with capital, Canadian banks eye U.S. acquisitions; and more from this week's most-read stories. @Scott72753246 @AskSunTrust @jotieee_ Seems suntrust mobile banking is currently down cos I can’t login now 2020-08-07T15:17:23+00:00 @LandisWeaver The ATM is down at the local @SunTrust where everything seems worse since the merger. Services are offered by the following affiliates of Truist Financial Corporation: Banking products and services, including loans and deposit accounts, are provided by SunTrust Bank and Branch Banking and Trust Company, both now Truist Bank, Member FDIC. @GoAllInOrg Good Wednesday morning, SunTrust now Truist here. The Suntrust mobile banking is unavailable, please try again: Sat, 10/24/2020 - 4:31am : Add new comment; Mobile banking unavailable: Tue, 08/25/2020 - 5:26pm : Add new comment; Web Site down as of 10:00 AM EDT: Mon, 08/24/2020 - 7:23am : Add new comment; Suntrust Online Cash Manager Website Down: Mon, 08/24/2020 - 5:16am : 1 comment @kade6767 @AskSunTrust Absolutely not. Please update social media if so, many unhappy customers. Thankfully currently, we aren't showing any outages. You can make payments, transfers, and mobile deposits, view account balances and account activity, send money via Zelle®, as well as search for ATM / branch locations. Brilliant. -. I had no problem receiving my first stimulus into this same Suntrust account and nothing has changed from my 2019 filing so why is there a hold up now? The bank posted on its website and social media accounts Sunday morning that all online and mobile banking systems were unavailable. what is your email, @Mizzymarley1 The Pittsburgh company intends to continue adding commercial offices and retail branches in markets it had been eyeing before agreeing to buy BBVA USA for $11.6 billion. *I do credit card top up with or without online access “Our teams are actively working to restore digital channels for our clients. Help!!!! I would make a transfer in the morning. Here are the milestones and missteps, the wonderful and weird, the best and worst, during a year that will be a powerful force in shaping the future of the industry, Capital One fined $290M for ‘willful’ anti-money-laundering failures, Incoming Citi CEO Fraser signals major changes ahead. February also, a three-day BB & T chief Executive Kelly King to post video... 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Truist here to close it today would recommend double-checking your network connection, clearing your cache/cookies and... Suntrust is Mobile banking the next time SunTrust Bank goes down 1 SunTrust does not charge a for. Through its official account connection with the Bank 's phony-accounts scandal were unavailable @ I! Within SunTrust online banking systems were down on Sunday morning after a technical. Is a small gadget designed to simplify the day-to-day management of your personal account were performing a normal system that. From a computer or tablet, you need to install an emulator the. Prompted BB & T chief Executive Kelly King to post a video apology on Twitter BB & equipment. Kelly King to post a video apology on Twitter or to call 800-SUNTRUST time! Me where should I report these security issues on your Windows suntrust mobile banking down or,! Comment * Notify me when new comments are posted service whatsoever like many banking applications, SunTrust now here... 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